Mobile Manager Frequently Asked Questions
Review the most commonly asked questions and answers below
Hopefully you have been able to find most of the information you need to evaluate
our products for your business. We've tried to think of everything but as you know....it’s an impossible task!
Below you'll find a list of the most frequently asked
questions and answers.
Q.
Do I need to install Internet Information Server or a similar web server?
A.
No. You do not need to install any web components. Mobile Manager software uses TCP/IP networking
technologies to exchange information without the use of a web server.
Q. Do I need an internet connection to use the software?
A.
You only need an internet connection to register the base station software. Once you have registered
the software an internet connection is not required but it is recommended. Automatic updates are distributed
via the internet.
Q.
Is there any delay between performing an update on the mobile device and having it live in my POS system?
A.
There can be minor latency between the update but it is measured in seconds. For example: if you change
the price of a candy bar from $.99 cents to $1.99. In roughly 1 second your data is updated at the POS database.
A scan seconds later at a cash register will ring the item up for the new $1.99 price. REAL TIME DATA!
Q.
How many mobile devices can I use with my base station?
A.
Currently we support a one to one relationship between the base station and the mobile device. You may purchase
additional client licenses and run multiple instances of the base station to support multiple devices.
Q.
Can I use Mobile Manager Software to connect to my database while I’m at a convention or out of town?
A.
Yes! We recommend the use of a VPN connection for secure communications over the world wide web. A static
IP is required at the home office and the Mobile Manager base station must be left running. An IT consulting company
can help you with the network configuration as we use standard TCP/IP networking. If you do not have expertise in this area,
there is a eMobile solution from Symbol Technologies(purchased separately) that will allow this behavior.
Take your POS anywhere.
Q.
Do you sell the modules separately?
A.
We offer two software packages. Mobile Manager Standard suite includes all the basic modules needed
by traditional brick and mortar stores: Item maintenance, Purchasing, Receiving, Customer Maintenance and
Inventory. We also offer the Mobile Manager Premium suite which includes all the standard modules plus
the Sales and Work order modules. Individual modules are not sold separately.
Q.
What support comes with the purchase of the software?
A. The first year
of maintenance is mandatory and included in the price of the software.
All users can use technical support throughout the duration of their maintenance
contracts. Users that choose not to renew the maintenance contract can purchase support on a per call basis.
Q.
Does POSPDA.COM provide the hardware or just the software?
A.
That is completely up to you! We've done the leg work and found the best working hardware for our solution.
Identifying the proper pocket pc software, hardware, scanner, and options can be a daunting task. We're happy to provide a turnkey solution for your business or you can purchase the hardware elsewhere.
Q.
Who do I call or email if I have a question or technical difficulty?
A.
You can reach our technical support at info@pospda.com or call us toll free at 1-866-344-6506.
We are available Monday through Friday from 9AM – 5PM Mountain Time Zone - USA.
Contact us - 1.866.344.6506 or Email - info@pospda.com
© 2008 POSDPDA.COM - All rights reserved
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